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PRACTICE CANCELLATION
AND DEPOSIT POLICY

At Eastgate Dental & Cosmetic Centre, we aim to provide quality dental care to all our patients and to use clinical time effectively. By registering at the practice as a private patient, you are agreeing to follow the policy below.

We ask all patients to arrive promptly for their appointment, so all clinical time can be used effectively.
 
Missed appointments and late cancellations represent a major cost to the practice and to other patients who could have been seen in the time set aside for you. Failed appointments can sometimes interfere with treatment and create unnecessary scheduling problems for other patients. We strive to accommodate the appointment needs of our patients and make every effort to keep on time for appointments scheduled.​
 
For this reason, it is our policy to request deposits and make a charge if insufficient notice of cancellation or amendment is given.
 

HOW DO I RESCHEDULE AN APPOINTMENT?

It is important that patients attend their appointments as planned. Appointments can be made or rescheduled by calling 0117 452 9500 or emailing info@eastgatedentalbristol.co.uk

DEPOSITS

CANCELLATION

NON-ATTENDANCE (INCLUDING LATE CANCELLATION)

WHAT IS OUR POLICY?

At Eastgate Dental and Cosmetic Centre we will require a deposit when you book an appointment. This will be put towards your treatment costs.
 
It is understandable that sometimes cancellations cannot be helped due to illness or emergency, and we will take all valid circumstances into account.

If you are unable to keep your dental appointment, please call or email us with at least 48 hours’ notice so we can offer your time slot to another patient.
 
If less than 48 hours’ notice (late cancellation) is given or late arrivals without a valid reason, the appointment will be considered to have been broken and may incur a charge. We reserve the right to retain your deposit in these cases.
 
We will always be as flexible as possible with our patients. The deposit will be refunded if you subsequently cancel the appointment with more than 48 hours’ notice.
​
Deposit costs:
 
  • New patient examinations, examinations, emergencies, dental hygiene: 100% fee payable
​
  • Dental treatments: £150
 
We reserve the right to cancel your appointment and reallocate the time to another patient if there is a failure to pay the deposit within the agreed timescale.

In certain cases, we may request a higher deposit (for example, if an external practitioner is being brought in especially to treat you or if a very long appointment is being reserved for you). You will be advised at the time of booking if this applies to you.
 
If you are unable to attend your appointment for any reason, then you should tell us as soon as possible and no later than 48 hours before the scheduled start time for appointments.

Please note that Sundays and Bank Holidays will not be included in these timeframes, so notice to cancel an appointment scheduled for a Monday or the day after a Bank Holiday must be given no later than the preceding working day.

Providing you give notice of cancellation or postponement/amendment no later than these deadlines, your deposit can be refunded to you on request. If you do not request refund of your deposit, it will be held on your account and may be used against the cost of future treatment.

Where treatment is being undertaken by an external practitioner who is being brought in especially to treat you, these deadlines do not apply and agreement to cancel will be at the sole discretion of the practitioner concerned. You will be told if this applies to you at the time of booking.
 
If you do not attend your appointment, or cancel later than the deadlines shown above, we reserve the right to retain 100% of the deposit you paid when booking the appointment.
 
A new deposit will be required to book any future appointments.
 
APPOINTMENT REMINDERS
Please note that, although we normally send text message reminders a day or two before appointments are due, the successful delivery of these relies on your mobile network provider and your phone, and cannot be guaranteed.

Therefore, you should not rely on our text messages as the sole reminder of your appointment as we will not be responsible for any appointments missed as a result of non-delivery of the text message reminder, regardless of the reasons for its failure.
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